Frequent Ask Questions
Q: If I don't have a credit card, can I still make a reservation?
A: You may come in person pay cash deposit and make reservation.
Q: Is there any limit about number of person in one room?
A: You are allowed to bring guest(s), but 2 persons are limited to be over night in standard and sofa room, 4 persons are limited in double beds room.
Q: What do I need to bring when check-in?
A: You need to provide at least one set of photo ID.
Q: What's the cancellation policy?
A: Before Check in: Free to change or to cancel if 48hr before your check in date noon time. Otherwise, no refund.
After Check in: 50% refund of unused day room fee. No refund for parking fee.
Q: Pet allowed?
A: NO.
Q: Smoking allowed?
A: By canadian law, you must smoke outside.
Q: Do you have WIFI in your hotel?
A: Yes
Q: Do you provide towels?
A: Yes, one per person per day. We also provide tooth brush, tooth paste, cups, shampoo, body wash and hand soap.
Q: Do I get long term discount when I pay a little bit each day?
A: NO, long term discount only offers when you pay full amount of fee when you check-in. We only count the number of nights you stayed; we do not count how much money you paid.
Q: Do you ever charge my credit card?
A: Only when you do not check in at your check-in date or you purposely damage hotel property.
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